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Facebook is Killing Their Human-Assisted Service Bot

Facebook is scaling down M, the text-based virtual assistant bot that is accessed through the Facebook Messenger.

What made M unique compared other automated personal services was that it had humans overseeing M’s operations, and occasionally handling user requests when said requests were beyond the capabilities of M’s automation.

If you are reading this and thinking, “Facebook is shutting down what?” that’s probably because the human-assisted verson of M was never made widely available. According to The Verge, only about a couple thousand people in California were given access to the program.

And now it seems that Facebook has decided that not enough people would ever get use out of the feature, opting to shut it down and describe it as “an experiment.” A fully automated version of the app called “M suggestions” will still be available, and the contractors who worked on M will be offered other jobs with Facebook.

[via The Verge]

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