L.L. Bean has decided to bring their legendary unlimited returns policy to an abrupt and final end. Apparently, the clothing company feels a bit abused, and they have decided to make us feel the pain for it. If this was a relationship, L.L. Bean would be telling us to sleep on the couch, but doesn’t give us a pillow from the bed.
From now on, the company reports that they will only be accepting returns for one year. And only with proof of purchase. They say cite a reason for the change, claiming that: “increasingly, a small, but growing number of customers, have been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as yard sales.”
In the past, L.L. Bean has accepted any returns on any product that it ever sold, regardless of age or condition. But that was the old L.L. Bean. This is the new and more confident L.L. Bean. Now they’re living their bliss and being true to themselves…
.@LLBean revises generous return policy because "a small, but growing number of customers has been interpreting our guarantee well beyond its original intent. Some… expecting refunds for heavily worn products used over many years."
Now returns limited to 1-year. pic.twitter.com/0uyCLHByLs
— Bertha Coombs (@berthacoombs) February 9, 2018
Good for L.L. Bean. Freeloaders are awful. https://t.co/er4dHC0nCS
— Jon Fortt (@jonfortt) February 9, 2018
Better take extra good care of those duck boots.