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Uber Adds New In-App Chat to Make Awkward Texts and Calls a Thing of the Past

via Uber

One of the (many) things I hate about Uber is how messy pick ups can be handled. Getting a text from a number I’ve never seen that just says “I’m here,” is definitely one of the top five creepiest things I’ve ever experienced.

Luckily, Uber just introduced a brand new feature that completely changes the game: an in-app messenger. 

via Uber

To chat with their driver en route, a rider should go to the Uber feed and tap “contact” and then “chat.” When drivers receive a chat from the rider, it will be read aloud to them. Drivers can acknowledge receipt with one tap to their app to send a “thumbs up” to their rider. That way, they can stay focused on the road. Both riders and drivers will see if their chats are delivered and read, helping to confirm the other actually received the communication.

Our in-app chat feature also means that regardless of where they are located – whether it be the Cleveland, Chennai or Cartagena –  riders and drivers won’t need to share their phone number with one another when they need to get in touch.

The only downside to this is that does this mean my driver is officially texting and driving on purpose? That cannot be safe…

[Via The Verge]

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