United Airlines CEO Oscar Munoz has issued another apology following the violent video of a passenger being forcibly dragged off a United flight. The passenger who was dragged off was David Dao of Elizabethtown, Kentucky, a 69-year-old physician. Dao is currently at a Chicago hospital receiving treatment for his injuries.
“I want you to know that we take full responsibility and we will work to make it right. I promise you we will do better,” Munoz said. “No one should be treated this way.”
United Flight 3411 operated by Republic Airways was about to depart from Chicago’s O’Hare International Airport, bound for Louisville International Airport, when the incident occurred.
The flight was fully booked, but four crew members still needed to board. United offered passengers $800 for anyone who gave up their seat, but nobody complied. The airline then randomly selected four passengers to be removed from the flight, and Dao was the only one selected that refused to get off the plane. Airport security was called, and Dao was then physically removed from the plane.
“We are not going to put a law enforcement official onto a plane to take them off… to remove a booked, paid, seated passenger; we can’t do that,” Munoz said.
“It was a system failure,” he added. “We have not provided our front line supervisors and managers and individuals with the proper procedures that would allow them to use their common sense.”
[Via ABC News]